Returns & Replacements
Received a damaged, wrong, or defective item? We'll replace it or refund you. Here's exactly how it works.
Last updated September 2026
What we accept
We accept a return, replacement, or refund only when a product arrives damaged, or is the wrong or defective item. Because every order is paid on delivery and checked at your door, we don't accept change-of-mind returns.
How to report an issue
Contact us promptly after delivery with your order number and clear photos of the damage or the wrong item. The fastest way is WhatsApp at +, or email posterspfp@gmail.com. Please report the problem before the item is used or altered so we can verify it quickly.
Replacement or refund
Once we've verified the issue, we'll send a replacement of the same item where stock allows, or issue a full refund. We cover the return pickup for damaged, wrong, or defective items, so there's no extra cost to you.
How refunds are sent
Because orders are paid in cash on delivery, approved refunds are sent by bKash to the number you provide, or arranged as a cash payment. Refunds are issued once we receive and check the returned item, usually within 3 to 5 working days.
What we can't accept
We can't accept returns for change of mind, or for items damaged through use, washing, or mishandling after delivery. For hygiene and safety, some items — such as innerwear, earphones, and personal-care goods — can only be returned if they arrive faulty or with damaged seals.